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Legal

Terms, privacy and refunds.

Plain versions of the three documents that govern using NRK Teleprompter. Last updated 6 August 2026.

01 · Terms

Terms of service.

NRK Teleprompter is operated by NRK Media, Manila, Philippines. By creating an account you agree to what follows.

What we provide
A browser-based teleprompter for live events, and — on the ProStudio plan — a public directory listing for studios that hire out prompter equipment and crew.
Your account
You are responsible for keeping your password secret and for everything done through your account. Tell us promptly if you believe someone else has access to it.
Your content
Your scripts, run notes, marks and uploaded photos remain yours. We claim no ownership of them. We access them only to operate and support the service, or where the law requires it.
Acceptable use
Don't use the service to break the law, infringe someone else's rights, or attempt to disrupt or gain unauthorised access to the platform or other accounts.
Directory listings
ProStudio listings are reviewed before they go live and must describe equipment the studio genuinely owns or controls. Photographs must be of that actual equipment. We may decline or remove a listing that misrepresents what is on offer. A listing stays up only while the plan that carries it is in force.
Hiring a studio
Studios in the directory are independent businesses. Any booking, quote, contract or dispute is between you and that studio directly. NRK Media takes no commission and is not a party to the arrangement.
When a plan ends
When a plan expires or is cancelled, editing stops but your work is not deleted. You keep access to read and export it, and everything resumes when you take a new plan.
Suspension
We may suspend an account that breaches these terms or is used to harm others or the service. Where circumstances allow, we will tell you why and give you a chance to put it right.
Availability
We work to keep the service running but do not guarantee uninterrupted availability. The prompter continues to operate offline once a script is open, which is deliberate: a network fault at a venue should not stop a show.
Liability
To the extent the law permits, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited.
Changes
We may update these terms. Material changes will be announced in the app before they take effect. Continuing to use the service after that means you accept the revised terms.
Governing law
These terms are governed by the laws of the Republic of the Philippines, and the courts of Metro Manila have jurisdiction.

02 · Privacy

Privacy notice.

Issued under the Data Privacy Act of 2012 (RA 10173). NRK Media is the personal information controller for the data described here.

What we hold
Your name, email address, optional username, company, optional profile photo, and — if you take a paid plan — your plan, its expiry and your payment reference. For ProStudio accounts we also hold the studio's business contact details and the listing you publish.
What you write
Your scripts, run notes and cue marks are stored so the service can work across your devices and offline. They are never used for advertising and are not sold or shared.
Payments
Card and PayPal account details are handled entirely by PayPal and never reach our servers. We store only the resulting order reference and what it bought.
Recordings stay on your device
Video recorded through the studio's camera feature is written to your browser's own storage on that machine. It is never uploaded to us. Clearing site data for the app deletes those takes.
Photo metadata
Photographs uploaded to a listing are re-encoded and any embedded camera metadata is stripped, and uploads that still carry it are refused. This is deliberate: EXIF data can include the GPS coordinates of where a photo was taken, and we will not republish a venue's location.
Cookies
One cookie, nrk.sid, keeps you signed in. It is strictly necessary for the service to function. We run no advertising or third-party tracking cookies.
Google sign-in
If you sign in with Google we receive your name, email address and profile picture from Google to create or match your account. Nothing is posted back to Google.
Who else sees it
Our hosting provider and PayPal, each only as needed to run the service. We do not sell personal data. A public ProStudio listing is, by its nature, published — including the contact details you choose to put on it.
How long
Account data is kept while the account exists. Delete your account and your projects, scripts and notes are deleted with it. Records we must keep for tax or accounting are retained for the period the law requires.
Your rights
Under RA 10173 you may access, correct, object to processing, request erasure, and obtain a copy of your data, and you may complain to the National Privacy Commission. Most of this is self-service in Settings; for anything else, write to us.
Security
Traffic is encrypted in transit. Passwords are stored only as bcrypt hashes, and password-reset links only as hashes — neither can be read back, including by us.

03 · Refunds

Refunds & cancellation.

All prices are in Philippine pesos and inclusive of VAT. Payment is taken in pesos; any other currency shown on this site is an indicative conversion only.

Try before you pay
Every plan is preceded by a seven-day free trial that takes no card details. We ask you to use it, because it is the fairest way to know the product suits your show.
Cooling-off
If you have not run a live session on a paid plan, you may ask for a full refund within seven days of payment.
After that
Beyond seven days, or once the plan has been used for a live session, payments are non-refundable. Longer ProStudio commitments are not refunded pro rata if you leave part-way through the term.
If we are at fault
If a failure on our side stops you running a show, contact us — we will put it right, which may include a refund or an extension of your term, regardless of the periods above.
Cancelling renewal
Turn off renewal at any time in Settings → Billing. The plan stays active until its expiry date and then simply stops. Cancelling does not trigger a refund of the current term.
What happens to your work
Nothing is deleted when a plan ends. You keep access to read and export your projects and scripts, and full editing returns when you take a new plan.
How to ask
Email support@nrkmedia.com from the address on your account. Approved refunds are returned through PayPal to the original payment method, normally within ten working days.
Studio bookings
Money paid to a studio you found in the ProStudio directory is between you and that studio. Their cancellation terms apply, not ours.

04 · Contact

Reaching a human.

Support & billing
support@nrkmedia.com
Privacy requests
privacy@nrkmedia.com — for access, correction, erasure or any question about how your data is handled.
Operator
NRK Media, Manila, Philippines.